Delivery and Pick up/drop off Policy

Pick up and drop off of rental items

Our usual pick up time from The Social Wardrobe in Mt. Eden is between 4:30-6pm on the Thursday prior to your event and return to the studio between 9-10am or 4-6pm on the Monday afterwards, and some weekends we are also open 2-3pm on Sunday for drop off, for a standard 4 day weekend rental.

Please agree times with The Social Wardrobe to ensure the best experience. 

 

Courier Delivery

We prefer customers try on their items in studio prior to booking, so that you know the dress fits correctly.

All courier rentals must be a 7 days rental to allow for courier times (except Auckland metro). We recommend booking Tuesday to Tuesday for a weekend event. This allows for any unforeseen delays with the courier system such as weather events. We courier using overnight delivery with NZ Post. If you are outside Auckland, a bond of $100 willl be added to the delivery fee. This is 100% refundable and will be refunded to your card once the item is recieved back in studio. 

Delivery fees are:

Auckland $15, includes pre-paid return bag

Rest of North Island $20 plus $100 refundable bond, includes pre-paid return bag

South Island $25 plus $100 refundable bond, includes pre-paid return bag

Rural deliveries - please contact us

If you are not in Auckland you will need to select 7 day rental to allow for courier times.

 

 

Courier returns

If you decide to return your item via courier than we will provide you with an addressed bag. The bag is postage paid, so please take to the NZ Post counter and get the item scanned. You are responsible for ensuring the item is scanned at NZ Post Office prior to midday on the first working day after your booking. If it has not been scanned, late fees may apply. 

Once your item is delivered back to us your $100 bond will be refunded on to the same card you used for payment. It may take a couple of days to process.