Terms and Conditions

These terms and conditions are a legal agreement between you the ‘hirer’ and The Social Wardrobe (the 'owner').

  1. The hirer agrees to pay the full rental price at the time of booking.
  2. If insurance is chosen, this must be paid prior to pick up of the rental item.
  3. The hirer agrees to pay the rental fees and all necessary postage and additional cleaning, insurance or repair costs as required.
  4. The ‘customer’ or ‘hirer’ acknowledges that you are renting an item for a limited period of time. The ownership of the ‘hired item’ remains with the ‘owner’The Social Wardrobe (TSW) at all times. You cannot transfer your rental of the item to another person.
  5. The ‘hirer’ must return the item on the agreed date or additional late fees will be charged.
  6. For all postal orders outside of Auckland a $50 refundable bond will be added to the courier charge. This will be refunded once the item has been returned back to the studio. If there is any damage or additional cleaning required this will be deducted from the bond.  
  7. Should you return the item late, a late fee of $50 per day will be charged to you until 100% of the replacement value is reached. This is in addition to the rental fees and insurance paid. If a bond was paid, the late fees will be deducted from the bond. 
  8. Should you fail to return the item or the item is returned in an unusable state you will be charged 100% of the RRP for the item you have hired. This is in addition to the rental fees and insurance paid.  
  9. You (the ‘hirer’) agree not to wash, iron or dry clean the hired item as this may damage the delicate fabrics. All cleaning will be arranged by TSW. If there is a problem with the item, notify us immediately to discuss.
  10. The Social Wardrobe reserves the right to take all necessary steps to collect amounts due from you, including but not limited to legal action and/or using third party collection agencies. By accepting these terms and conditions, you authorise TSW to invoice and collect the necessary amounts due to us for late, damaged or unreturned items.
  11. If you cancel your booking for whatever reason, you must give The Social Wardrobe 7 days notice in advance of your scheduled pick up date. If you provide a minimum of 7 days notice, you will be entitled to a credit note for the full amount of your rental. This can be used within 12 months of your cancellation date for one booking. 
  12. Any hires made using your credit note are non-refundable and non-transferrable.
  13. If a garment if not returned within 1 week of your return date it will be considered theft and replacement charges will be applied. Legal and criminal action may be taken against the ‘hirer’.
  14. By booking a rental it is considered that you have read and accept these terms and conditions.